Privacy Policy
Casa Solution Real Estate
Effective Date: 10/22/2026
Website: https://casasolution.com
1. Introduction
Casa Solution Real Estate (“Casa Solution,” “we,” “us,” or “our”) respects the privacy of individuals who visit our website, communicate with our representatives, or use our real estate services.
This Privacy Policy explains how we collect, use, store, disclose, and otherwise process personal information in connection with our business operations, website, real estate services, communications, and marketing activities.
Casa Solution operates in the Republic of Panama and serves local and international property buyers, sellers, investors, and other clients.
Our handling of personal information is governed by applicable laws of Panama, including Law No. 81 of March 26, 2019, concerning Personal Data Protection, and Executive Decree No. 285 of May 28, 2021.
Additional laws may apply to particular processing activities involving individuals in other jurisdictions.
This Policy is intended to provide clear information concerning our data practices and the rights available to individuals under applicable law.
It does not replace any separate contractual agreement, legal notice, or consent required for a particular activity.
2. Identity and Contact Information
The business responsible for the personal information described in this Policy is:
Business Name: Casa Solution Real Estate
Legal Entity: Bienes Raices Casa Solution S.A.
Business Address: Avenida Central, Downtown Bajo Boquete, Chiriqui, Republic of Panama
Telephone: +507 720-1331
Email: [email protected]
Website: https://casasolution.com
Questions concerning this Policy or requests relating to personal information may be directed to the contact information above.
3. Scope of This Policy
This Privacy Policy applies to personal information processed through or in connection with:
- Our website and property listing pages.
- Property inquiries, contact forms, and requests for information.
- Buyer, seller, landlord, tenant, and investor relationships.
- Property marketing and real estate brokerage services.
- Real estate negotiations and transactions.
- Email newsletters and promotional communications.
- Telephone, WhatsApp, email, and social media communications.
- Customer relationship management systems.
- Authorized referrals and cooperating real estate professionals.
- Our business administration and related services.
External websites and independent third-party services may operate under their own privacy policies.
4. Personal Information We Collect
The information collected depends on your interaction with Casa Solution and the services involved.
4.1 Contact Information
We may collect your name, email address, telephone number, WhatsApp number, country of residence, preferred language, and other contact information you provide.
4.2 Property Interests and Preferences
When you inquire about properties or request assistance, we may collect information about preferred locations, property types, budgets, desired features, purchase timelines, financing preferences, intended property use, and other real estate requirements.
We may also retain information about listings you have requested, properties discussed, and viewing arrangements.
4.3 Seller and Property Information
In connection with property listings and brokerage services, we may collect property descriptions, ownership information, title documentation, surveys, architectural plans, photographs, videos, listing instructions, pricing information, and other relevant property documentation.
4.4 Transaction Information
Where necessary for a real estate transaction, contractual relationship, or legal requirement, we may collect identification documents, nationality information, residential addresses, corporate information, beneficial ownership details, financing information, proof of funds, and other relevant transaction records.
Such information may also be processed to fulfill applicable due diligence, anti-money-laundering, or regulatory obligations.
4.5 Communications
We may maintain records of inquiries, email correspondence, messages, telephone notes, property viewing arrangements, instructions, negotiations, and other business-related communications.
4.6 Technical and Website Information
When visitors access our website, certain information may be collected through website infrastructure, server logs, cookies, analytics systems, advertising technologies, and similar tools.
This information may include:
- IP address and approximate geographic location.
- Browser, device, and operating system information.
- Pages visited and links clicked.
- Website navigation and interaction data.
- Referral sources and advertising campaign information.
- Visit dates, times, and session information.
- Cookies, device identifiers, and other online identifiers.
Some technical information may qualify as personal data when it identifies or can reasonably be associated with an individual.
4.7 Marketing Information
When individuals subscribe to newsletters or other promotional communications, we may collect contact information, subscription preferences, and related delivery or engagement information.
4.8 Information From Other Sources
We may receive information from cooperating brokers, property owners, developers, authorized representatives, referral partners, public registries, and other lawful sources relevant to our services.
Information obtained indirectly remains subject to applicable data protection requirements.
5. How We Use Personal Information
Casa Solution may process personal information for the following purposes:
Responding to inquiries: Providing property details, answering questions, arranging viewings, and communicating with prospective clients.
Providing real estate services: Assisting buyers, sellers, landlords, tenants, and investors with property searches, listings, valuations, negotiations, agreements, and transactions.
Managing client relationships: Maintaining relevant contact information, property preferences, communication histories, and business records.
Marketing properties: Preparing and distributing authorized property listings, photographs, videos, advertisements, and promotional materials.
Providing newsletters and communications: Distributing real estate news, property updates, market information, and promotional content where permitted by applicable law.
Improving our website: Analyzing website performance, visitor activity, navigation patterns, content engagement, and technical functionality.
Advertising and campaign measurement: Evaluating advertising effectiveness, understanding visitor interactions, and supporting relevant advertising activities.
Business administration: Maintaining operational records, coordinating with service providers, and managing business relationships.
Legal compliance and protection: Fulfilling contractual or regulatory obligations, preventing fraud, maintaining security, and establishing or defending legal claims.
We seek to limit processing to specified purposes supported by an applicable legal basis.
6. Legal Basis for Processing
Casa Solution processes personal information according to the grounds and exceptions permitted by applicable law.
Under Panama’s Law 81, these may include consent, processing necessary to fulfill contractual obligations, compliance with legal obligations, and processing authorized by special legislation.
Additional circumstances and exceptions may apply under Article 8 of Law 81 and its implementing regulations, including appropriately justified legitimate interests under the conditions established by law.
The legal basis for a particular activity depends on the nature of the information, its intended purpose, and the circumstances of processing.
Where consent is legally required, that requirement applies independently of the information provided in this Policy.
Nothing in this Privacy Policy is intended to establish that an individual’s mere visit to our website constitutes consent for every processing activity.
7. Property Inquiries and Client Communications
When you contact Casa Solution about a property or real estate service, we may process the information provided to respond to your inquiry and coordinate relevant assistance.
Information may be shared internally with the Casa Solution representative responsible for assisting you.
Depending on your requirements, communications may include property information, viewing arrangements, follow-up questions, and recommendations concerning relevant properties.
Inquiry information may be maintained in our customer relationship management systems.
You may request that we stop non-essential communications by contacting us.
Communications necessary for an ongoing contractual relationship, transaction, or applicable legal obligation may continue where lawfully permitted.
8. Customer Relationship Management
Casa Solution uses customer relationship management technology, including Follow Up Boss, to organize inquiries, maintain communication histories, record property requirements, and coordinate real estate services.
Information maintained within these systems may be accessible to authorized Casa Solution personnel and service providers according to their business responsibilities.
Records may include contact details, property preferences, inquiry history, correspondence, and other relevant client information.
The retention and use of CRM information are subject to applicable legal requirements, legitimate processing purposes, and individual rights.
9. Email Newsletters and Marketing
Casa Solution publishes and distributes real estate newsletters, property announcements, market information, and other communications.
We use SendGrid and may use other email service providers to manage email delivery, subscription records, and communication reporting.
Depending on the services and settings used, email platforms may process information about message delivery, opens, clicks, and other engagement.
Individuals receiving promotional emails may unsubscribe using the unsubscribe link provided in those communications or by contacting [email protected].
We distinguish general promotional communications from correspondence directly related to an inquiry, requested service, or ongoing transaction.
Requests to unsubscribe are handled according to applicable law.
Limited records may be retained where necessary to respect communication preferences and avoid sending unwanted marketing messages.
10. Cookies, Analytics, and Tracking Technologies
Our website uses cookies and similar technologies to support website functionality, understand visitor activity, improve the user experience, and evaluate our digital marketing efforts.
Cookies are small data files that websites and related services may store on a visitor’s device. Other technologies, such as pixels, tags, and online identifiers, may perform related functions.
Certain technologies may operate automatically when a visitor accesses or interacts with our website.
10.1 Website Functionality
Cookies and related technologies may be used to support website navigation, security, performance, session management, and other operational features.
10.2 Website Analytics
We may use analytics tools to collect information about website traffic, pages visited, interactions with listings, referral sources, and general browsing behavior.
This information helps us evaluate website performance, identify technical issues, understand visitor interests, and improve the organization and presentation of our content.
10.3 Advertising and Marketing
Our website may use advertising technologies provided by platforms such as Google and Meta.
These technologies may collect or receive information concerning website visits, interactions, advertising referrals, and online identifiers.
Depending on the platform and its configuration, this information may be used for advertising measurement, campaign reporting, audience analysis, remarketing, or the delivery of relevant advertisements.
10.4 Third-Party Technologies
Some cookies and tracking technologies may be provided or operated by third parties.
These providers may process information under their own privacy policies, applicable contracts, and legal responsibilities.
The data collected, retention periods, and processing activities depend on the services and configurations involved.
10.5 Managing Cookies and Browser Preferences
Most web browsers provide settings that allow users to review, restrict, block, or delete cookies.
Visitors can manage these options directly through their browser’s privacy and security settings.
Some browsers also offer additional tracking protection features.
Disabling cookies may affect certain website functions or services.
Browser controls may not prevent every type of technical data collection, including standard server logs or technologies that do not rely on browser cookies.
Visitors may also review the privacy information and available controls offered directly by relevant third-party technology providers.
10.6 Privacy and Tracking Information
Our use of cookies and related technologies is subject to applicable privacy and data protection laws.
This section is intended to explain the nature and purposes of these technologies and the choices available through browsers and third-party services.
For questions about information collected through our website, visitors may contact [email protected].
11. Sharing Personal Information
Casa Solution may disclose personal information when reasonably necessary for a specified business purpose and supported by an appropriate legal basis.
Depending on the circumstances, recipients may include:
Authorized Casa Solution personnel: Employees, agents, administrators, and contractors involved in providing services.
Parties to real estate transactions: Property owners, prospective buyers, sellers, developers, and authorized representatives where relevant and legally permitted.
Cooperating real estate professionals: Other brokers or agencies involved in authorized transactions or referrals.
Professional service providers: Attorneys, notaries, escrow providers, banks, surveyors, appraisers, inspectors, accountants, and other professionals involved in a transaction.
Technology providers: Companies supporting our website, CRM, email systems, hosting, cloud storage, analytics, advertising, security, and business communications.
Legal and regulatory authorities: Where disclosure is required or permitted by applicable law.
Disclosures are subject to the relevant purpose, legal requirements, professional responsibilities, and applicable confidentiality obligations.
Independent third parties may have their own responsibilities regarding information they receive and process.
Casa Solution does not treat possession of client information as unrestricted authorization to disclose it for unrelated purposes.
12. International Processing and Data Transfers
Casa Solution is based in Panama and serves clients throughout the world.
Some of our technology providers, communication platforms, professional partners, and business service providers may operate outside Panama.
As a result, personal information may be processed, accessed, transferred, or stored internationally.
Such activities may occur in connection with cloud services, customer relationship management, email communications, property inquiries, and authorized real estate transactions.
International processing and transfers are subject to the applicable requirements of Panama’s Law 81 and other relevant laws.
Where required, we evaluate the applicable legal grounds, safeguards, contractual arrangements, authorizations, and restrictions.
13. Retention of Personal Information
Personal information may be retained for periods reasonably necessary to fulfill the purposes for which it was collected and to meet applicable contractual, legal, regulatory, accounting, and business requirements.
Retention periods depend on the information involved and the circumstances of processing.
For example:
- Inquiry records may be maintained while relevant to an active or ongoing client relationship and for further periods justified under applicable law.
- Newsletter information may be retained while a subscription remains active, with limited suppression records retained following an unsubscribe request.
- Contractual and transaction documentation may be retained for applicable legal and regulatory periods.
- Identification and due diligence records may be subject to specific retention requirements under anti-money-laundering legislation.
- Website analytics and technical records may be retained according to their purposes, service configurations, and applicable legal obligations.
- Records relevant to legal claims or investigations may be preserved where necessary and lawful.
Information that is no longer required may be deleted, anonymized, or otherwise handled according to applicable legal requirements and internal procedures.
Some information may remain temporarily in backup or archival systems, subject to applicable safeguards.
14. Data Security
Casa Solution recognizes the importance of protecting personal, financial, contractual, and transaction-related information.
We take steps intended to reduce the risk of unauthorized access, loss, alteration, disclosure, or misuse of information under our responsibility.
Appropriate security measures depend on the systems involved, the sensitivity of the information, and applicable legal requirements.
These may include access restrictions, authentication measures, confidentiality procedures, secure communication methods, and appropriate safeguards in relationships with technology providers.
Although reasonable precautions can reduce security risks, no method of internet transmission, electronic communication, or digital storage is completely free from potential vulnerabilities.
Casa Solution does not guarantee absolute security of electronic systems.
Nothing in this statement excludes or limits any legal responsibility that cannot lawfully be excluded.
Individuals should avoid transmitting unnecessary passwords, financial credentials, or sensitive identification documents through general website forms.
15. Data Security Incidents
In the event of a suspected or confirmed personal data security incident, Casa Solution will assess the circumstances and take measures appropriate to the nature of the incident and applicable legal requirements.
Depending on the circumstances, these measures may involve investigation, containment, remediation, preservation of relevant records, and notifications required by law.
16. Rights Concerning Personal Information
Individuals have rights regarding their personal information under Panama’s Law 81 and applicable regulations.
These include the following rights, subject to legally established conditions and exceptions.
Access: Request access to personal information and information regarding its processing.
Rectification: Request the correction or updating of inaccurate or incomplete information.
Cancellation: Request cancellation or deletion of information where legally appropriate.
Opposition: Object to certain processing activities in circumstances recognized by law.
Portability: Request the provision of relevant personal information in an appropriate format where applicable legal requirements are met.
Withdrawal of consent: Withdraw consent where it serves as the basis for processing, without retroactively invalidating earlier lawful processing.
Certain requests may be limited by contractual obligations, regulatory requirements, legal retention periods, or other exceptions recognized by law.
Exercising Your Rights
Requests concerning personal information may be submitted to:
Email: [email protected]
Subject: Personal Data Rights Request
Please provide sufficient information to allow us to identify the relevant records and understand your request.
We may request reasonable identity verification where appropriate to protect information against unauthorized disclosure or alteration.
Requests will be evaluated and addressed according to the procedures and deadlines established by applicable law.
Where a request cannot be fulfilled, we will provide the explanation required by law.
17. Third-Party Websites and External Services
Our website may contain links to or integrations with external services, including property websites, mapping platforms, social networks, videos, messaging applications, and other online resources.
Such services may collect or process information independently.
Their privacy practices are governed by their own terms, policies, and applicable legal responsibilities.
Casa Solution does not control the independent processing activities of unrelated third-party websites.
This does not exclude responsibilities that may apply to Casa Solution’s own selection, use, or configuration of third-party technologies.
Relevant third-party privacy information may be reviewed at:
Google: https://policies.google.com/privacy
Meta: https://www.facebook.com/privacy/policy/
18. Property Listings and Public Information
As part of our brokerage services, Casa Solution publishes property-related information, including descriptions, photographs, videos, locations, pricing, and other listing details.
This information is published in connection with relevant listing authorizations, contractual arrangements, and other applicable legal grounds.
Property listings may be distributed through our website, advertising platforms, cooperating brokers, and other authorized marketing channels.
Information published online may be indexed, cached, or reproduced by independent third parties.
Casa Solution cannot guarantee immediate removal of previously published material from every independent search engine, website, or online archive.
Where a correction or removal request is legally justified and within our responsibility, we will address it according to applicable requirements.
19. Confidentiality of Real Estate Transactions
Real estate services may involve information that is commercially sensitive or confidential.
Such information may include property ownership documentation, identification records, financial information, contractual terms, transaction instructions, and private communications.
Casa Solution processes this information according to its business responsibilities, contractual arrangements, applicable legal requirements, and relevant confidentiality obligations.
Information may be disclosed when necessary and legally permitted to facilitate services, transactions, professional due diligence, or compliance obligations.
This Policy does not authorize unrestricted disclosure of confidential transaction information.
20. Children and Minors
Our website and services are intended primarily for adults.
We do not knowingly seek personal information from minors for independent marketing purposes.
Where information relating to a minor is necessary for a legitimate legal or real estate matter, it must be processed in accordance with applicable protections and any required authorization from a parent, guardian, or legal representative.
21. Automated Processing and Recommendations
Casa Solution may use digital systems to organize inquiries, categorize property requirements, identify potentially relevant listings, and improve business communications.
Automated technologies may also be used by analytics and advertising providers for reporting, audience analysis, or other platform functions.
The nature and legal requirements of such processing depend on the particular technologies involved.
Where legally significant automated decision-making occurs, the applicable requirements and individual rights will be respected.
22. International Visitors
Casa Solution serves both Panamanian and international clients.
Certain privacy laws outside Panama may apply to specific activities where the relevant jurisdictional requirements are satisfied.
These may include privacy laws in the European Economic Area, the United Kingdom, the United States, and other jurisdictions.
The accessibility of our website from another country does not, by itself, establish that every privacy law of that country applies to all our activities.
Where additional legal requirements apply, relevant processing activities and individual rights will be assessed under the applicable legal framework.
23. Updates to This Privacy Policy
Casa Solution may update this Privacy Policy to reflect changes in its services, technologies, business operations, or applicable legal requirements.
Revised versions will be published on our website with an updated revision or effective date.
Where an update requires additional notice or consent under applicable law, those requirements will continue to apply.
24. Relationship With Other Agreements
This Privacy Policy explains how Casa Solution processes personal information.
It is separate from and does not replace brokerage agreements, marketing agreements, purchase agreements, transaction documents, or the website’s Terms of Use.
Those agreements may establish additional contractual rights and responsibilities, subject to applicable law.
Nothing in this Policy is intended to exclude mandatory statutory rights or limit responsibilities that cannot lawfully be excluded.
25. Contact and Supervisory Authority
For questions, comments, complaints, or requests concerning personal information, contact:
Casa Solution Real Estate
Avenida Central
Downtown Bajo Boquete
Chiriqui, Republic of Panama
Telephone: +507 720-1331
Email: [email protected]
Website: https://casasolution.com
In Panama, the Autoridad Nacional de Transparencia y Acceso a la Informacion (ANTAI) is the competent general supervisory authority for matters concerning personal data protection under Law 81.
Individuals may contact ANTAI through its official procedures where appropriate.
ANTAI Website: https://www.antai.gob.pa
Casa Solution Real Estate
Committed to responsible information practices, professional confidentiality, and transparent real estate services in Panama.